Return Policy
Muskaw Art House wants to be sure you love your art. If you are unhappy with any item purchased, please contact us immediately, and we will remedy the problem to the best of our ability. We are committed to the satisfaction of our customers.
If you are interested in a work from our website but are not completely certain, please telephone or email us to discuss the work in question and we can send you high-resolution images, painting details, artist background and other pertinent information to help you make your decision.
We can also digitally hang an artwork on a photograph of the wall so you can actually see how it will look in your space.
Please note that all images are carefully photographed to portray the pieces as accurately as possible.
If you are interested in a work from our website but are not completely certain, please telephone or email us to discuss the work in question and we can send you high-resolution images, painting details, artist background and other pertinent information to help you make your decision.
We can also digitally hang an artwork on a photograph of the wall so you can actually see how it will look in your space.
Please note that all images are carefully photographed to portray the pieces as accurately as possible.
Damage:
If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then Contact us to let us know that the shipment arrived damaged. If you open the package and find the artwork damaged, please contact the shipping service, who will advise you on your options. Do not discard the original packaging.
Please note that unless reported immediately upon receipt, damaged artwork
will not be accepted for return. Please, take a photo of the package conditions
before opening the package if you suspect that the artwork inside might be
damaged or if you notice that the package has been broken or mistreated. This
information is required for insurance claim purposes.
Any artwork that is received damaged must be reported to us and the carrier at
the time they are received.
We will ship you another item to replace the damaged one as soon as all carrier
insurance paperwork is processed.
Returns:
If for any reason you are not completely satisfied, we will gladly accept a return
for exchange or for a refund (less Shipping and Handling fees), provided the
item is returned within thirty (30) days from the date of shipment. You must
inform us of any claim for a refund within 20 days of delivery Returns must meet
all of the following criteria:
- Contact us for a return approval number
- Art must be received by us within 30 days of your receipt.
- Art must be sent in the original undamaged packaging.
- Art must be in original resalable condition.
- Art must be shipped with full insurance covering the original price
- Damaged items will be refused.
No returns will be accepted after 30 days.
Expedition
If you are interested in a work from our website but are not completely certain,
please telephone or email us to discuss the work in question and we can send
you high-resolution images, painting details, artist background and other
pertinent information to help you make your decision.
We can also digitally hang an artwork on a photograph of the wall so you can actually see how it will look in your space. Please note that all images are carefully photographed to portray the pieces as accurately as possible.
Expedition process and time may vary depending on the artwork and your location. Get in touch with us for more information if needed.
We can also digitally hang an artwork on a photograph of the wall so you can actually see how it will look in your space. Please note that all images are carefully photographed to portray the pieces as accurately as possible.
Expedition process and time may vary depending on the artwork and your location. Get in touch with us for more information if needed.